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| Expertise in Workflow Automation and intranet digital signature technology |
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| Workflow is a well defined concept. Yet the understanding of a workflow in different organizations is a special talent. In a workflow the users have different rights and responsibilities. A well defined workflow does not permit inter changing of roles. Firstline had clearly understood this parameter and built all the e-governance applications in Tiruvarur and the subsequent ERPs for hospital administration and University administration based on this premise. |
| The User Manager – ensures non interchangeable roles. |
| The administrator who is authorized to handle the User Manger tool is designed to be a non technical person holding, preferably a clerical position. He/She is called software administrator on the system. The software administrator does not have any special rights on the server operating system except that he/she can have server operator rights. So, the database and other directories are fully protected from a person who has control over the user administration menu. |
| The software administrator’s rights are severely restricted. He/she cannot do any data entry operations nor approval. The threat of internal hacking which is a major cause for worry to managements had been duly addressed through this technology. In short Firstline understands the view points of management with better focus than others. |
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| The audit trail through internal digital signature tool |
| Firstline has a unique digital signature tool which is offered as a value addition to its valuable customers. The digital signature tool fixes responsibly accurately for each and every transaction committed online. All approvals automatically carry the digital signature stamping which enables not only tracking the persons behind each transactions but also enables to view the entire activity done using the digital signature. |
| If one is going for complicated e-governance applications or ERP for any industry, such an intranet digital signature tool would be a valuable tool in the hands of the management to control the online operations. |
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